Refund Policy
When refunds apply to our website, Local SEO, email marketing and paid media services.
Last updated: October 23, 2026
We want every client to know exactly where they stand before any work begins. This policy explains when refunds apply to each of our services.
Website development
Website development fees are non-refundable. Before you pay anything, we design a free website mockup so you can see our work and approve the direction first — you only move forward once you’re happy with it.
Email marketing
Email marketing fees (flows, drip sequences, single and holiday campaigns) are non-refundable once work has started.
Paid media (Google & Facebook Ads)
Paid media management fees are non-refundable. Ad spend is paid directly to the advertising platform (such as Google or Meta), so any questions about ad charges are handled with that platform.
Local SEO
For Local SEO, we only make a commitment after we fully understand your business, market and project. That commitment — including the timeframe — is put in writing before work begins.
If we do not fulfil our written commitment within the committed timeframe, you are eligible for a refund based on that commitment.
How to request a refund
Email refund@marketingcope.com (used for refund requests only) with your business name and the commitment in question, and our team will review it with you.
Contact
Refund requests go to refund@marketingcope.com only. For anything else, email inquiry@marketingcope.com or call +1 (469) 898-5803.